Basic Annual Support Plan - Including Nights and Weekends
If you have a merchant account with Worldpay Integrated Payments or Heartland and you are not on the NATO Rate Plan, this basic support plan may already be provided to you without charge. Please inquire before purchasing your plan.
Unlimited* emergency support for your licensed product with a priority 3-hour guaranteed after-hours callback to sites within the U.S. Whatever it takes to get you back up and selling even on nights and weekends. If reinstallation of the server software, NETePay and/or re-networking is required, additional flat $150 charge will apply to all systems out of warranty or not purchased from Sensible Cinema after one such no charge event per year. Sites with support plans get priority over sites without plans.
Full Web Site access to full-installer software downloads, program updates, drivers for supported peripherals, white papers, an up-to-date user guide .PDF
Support for reporting and other non-emergency matters during regular business hours Monday through Friday, 9:00 AM-5:00 PM Central Time. This includes help with feature setup, playdate creation, reports, eBOR transmittal, sign info generator, LMS/TMS schedule export, cloud backup, etc.
E-mail support for non-emergency matters
Software updates and upgrades including installation support by appointment